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Cancel your booking

Enter your booking reference and the phone number or email you booked with. Cancelling releases the time slot immediately for other passengers.

More than 1 hour before pickup

Free cancellation and a 100% refund of anything paid online.

Less than 1 hour before pickup

The booking is cancelled, but no refund can be issued.

The 8-character code shown on your confirmation.

We'll show your trip and refund eligibility before anything is cancelled.

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